Kawanfood MY Reviews
(Rated by 8 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.7
- Customer Service4.2
- Return Policy5.0
- Shipping & Delivery4.5
- Good Value4.0
Recent Customer Reviews (8)
Kevin Hertzog
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Kathleen Sparks
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Elliot Nelson
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Kim Sosa
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Mary Carlisle
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Ruby Nasser
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Frida Fanucci
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Jack Whittaker
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Kawanfood MY Pricing
Plain Paratha (5 pcs x 24 packets)
RM133.30 - RM151.20
Tortilla Wraps 8" (360g x 20 packets)
RM160.60 - RM182.00
Lotus Leaf Bun (10 pcs x 12 packets)
RM62.00 - RM70.80
Individual chapatti pieces
from RM0.80
Kawanfood MY Pros & Cons
Pros
1
Halal Certified Products: All Kawan Food products are certified halal by Malaysia’s Department of Islamic Development (JAKIM), ensuring compliance with strict halal standards, which appeals to Muslim consumers and those seeking ethical food options.
2
High Quality and Safety Standards: Kawan Food holds certifications such as the British Retail Consortium (BRC) Global Standard for Food Safety and ISO 22000:2005, reflecting strong food safety and quality management.
3
Wide Product Range: Offers a variety of frozen Asian delicacies including paratha, roti canai, naan, spring roll pastries, and ready-to-eat meals, catering to diverse tastes.
4
No Trans Fats or Preservatives: Products are free from trans fats and added preservatives, appealing to health-conscious customers.
5
Convenient Online Shopping: The website provides an online store with home delivery, including free delivery for orders above RM50 or RM65, and uses insulated bags to maintain product freshness during delivery.
6
Wholesale Options: Supports restaurant and F&B businesses with wholesale frozen food supply and customized solutions.
7
Data Privacy: The site encrypts personal data and commits to protecting customer information from unauthorized access.
CONS
1
Customer Service Limitations: Order cancellations are only allowed within 2 hours, which may be restrictive for some customers.
2
Payment Methods Limited to Malaysia: Payment options are primarily Malaysian-centric (MYR currency, local banks, Boost), which may limit international customers.
3
Employee Reviews Indicate Management Issues: Reviews from employees suggest challenges such as bad management, micromanagement, stressful work environment, and low pay and benefits, which could indirectly affect company operations or customer experience.
4
Sluggish Earnings Growth: Investor reports indicate that Kawan Food Berhad has shown relatively slow earnings growth compared to peers, which might impact long-term business expansion or innovation.
5
Website Support for Issues: Some users report difficulties redeeming store credit vouchers, requiring direct contact with customer service for resolution.
Kawanfood MY Features and Benefits
Features
Halal Certified Products
All Kawan Food products are certified halal by Malaysia’s Department of Islamic Development (JAKIM), ensuring compliance with strict halal standards and Islamic dietary laws, appealing to Muslim consumers, those seeking ethical food options, and suitable for all races and nationalities.
High Quality and Safety Standards
Holds certifications such as the British Retail Consortium (BRC) Global Standard for Food Safety and ISO 22000:2005, using only the finest ingredients with no trans fats or added preservatives, reflecting strong food safety, quality management, and appealing to health-conscious customers.
Wide Product Range
Offers a variety of frozen Asian delicacies including paratha, roti canai, naan, spring roll pastries, glutinous rice balls, and ready-to-eat meals, catering to diverse tastes.
Advanced Technology
Employs state-of-the-art production technologies such as unique quick freezing and automated production lines, ensuring freshness, consistent quality, and long shelf life.
Convenient Online Shopping
Provides an online store with home delivery in insulated packaging to maintain product freshness and temperature, including free delivery for orders above RM50 or RM65.
Wholesale Options
Supports restaurant and F&B businesses with wholesale frozen food supply and customized solutions.
Customer Service
Provides support via phone and WhatsApp during business hours for inquiries and complaints, enhancing customer satisfaction.
Affordable Pricing
Competitive pricing with discounts on products like Plain Paratha at RM133.30 per carton, Tortilla Wraps at RM160.60, and free delivery over RM65, appealing to a broad customer base.
Data Privacy
Encrypts personal data and commits to protecting customer information from unauthorized access.
Strong Brand Trust
Long-standing reputation as Malaysia’s largest frozen food exporter with global reach and commitment to food safety certifications, enhancing consumer confidence.